No rolling cloud storage for legacy cameras

[lywaz]

Recently I killed my Arlo Secure subscription because of Arlo eliminating email notifications. Before killing it I contacted support and was told very clearly, "Agent: I would like to inform you that you will have 7 days rolling cloud storage on old model legacy cameras. The plan is required only for new model cameras." 

So of course now that the subscription is gone... no cloud storage for my legacy cameras, and I can't get any "support" because I have no subscription. And I thought they were awful already... what a joke of a company.

[DannyBearAgain · Accepted solution]

How many legacy cameras are in your arlo account, max is five before you need a subscription.

 If you have less then you should remove the later model camera that needs a subscription to confirm you start getting legacy recordings back then add the new camera back again to be able to live view it since arlo cloud storage has to have a paid subscription plan.

[StephenB]

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@lywaz wrote:

Recently I killed my Arlo Secure subscription because of Arlo eliminating email notifications. Before killing it I contacted support and was told very clearly, "Agent: I would like to inform you that you will have 7 days rolling cloud storage on old model legacy cameras. The plan is required only for new model cameras." 

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The agent gave you the correct information.  Are you sure you have legacy cameras?  Essential, Pro 3, Pro 4, Pro 5s, and Ultras are not legacy, and all require subscriptions.

[lywaz]

Worked like a charm, thank you.

[lywaz]

Stephen, yes my legacy cameras are just that - old Pros (not Pro3, Pro4, etc). Danny had the right solution for me - delete the Pro3, the feed was once again populated with videos from the older cameras. Added the Pro3 back in, the feed on the legacy cams still works, and as expected the app whines that the Pro3 needs a subscription.

Thanks to you both.