No Feed Menu

[Lawtalkinrobot]

When I log into my.arlo the homepage doesn’t show my feed.   I only have subscription options.  Screen shot below.  Hamburger menu offers nothing related to fees.  

 

[StephenB]

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@Lawtalkinrobot wrote:

When I log into my.arlo the homepage doesn’t show my feed.   I only have subscription options.  Screen shot below.  Hamburger menu offers nothing related to fees.  

 

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It looks like you are using a mobile browser (perhaps a tablet?)

You should see "Feed" if you are using a PC and are logging in with the correct account credentials.  Mobile browsers will only show the subscription stuff..

[Lawtalkinrobot]

It's a laptop running Windows 10; I'm using Firefox as a browser.   The URL for the home page is: https://my.arlo.com/account/v4/#/settings/select  if Arlo uses "m" to denote the mobile site there is no "m". 

This guy appears to have had the same problem I do. https://community.arlo.com/t5/Arlo-Pro-4/Online-Feed-View/td-p/1928225

[Lawtalkinrobot]

Sorry, one more data point: the same thing happened when I logged in with Edge - no feed, only subscription information.

[jguerdat]

Silly question but are you logging in with the original credentials (the ones used when you set up the system)? A guest account will show this upon login but shouldn't for the original account.

[Lawtalkinrobot]

No silly questions at this point.  I believe I am logging in with the original credentials.

[BrookeN]

Have you been able to see the feed from the web browser?

[Lawtalkinrobot]

No, I actually wasn't aware that there was a web based feed because I've never seen it in the few times I've logged into the Arlo site.  I posted my comment once I realized i couldn't see my feed on the web.

[BrookeN · Accepted solution]

Can you please send me a screenshot of what you are seeing at My.Arlo.com when you click on the options that are on the screenshot you sent previously?

[Lawtalkinrobot]

Much like the poster in the thread I linked above, the issue seems to have resolved itself.  I can see my feed on the web now.  

Thanks!