Arlo|Smart Home Security|Wireless HD Security Cameras
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New User Experience - Customer Service

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borgsic
Follower
Follower

Chime no longer works with motion alerts when arming cameras.  It will only work with doorbells.  Customer service is the most heinous thing I have ever dealt with.  No one has an answer regarding software.  

 

Bottom line, I will get all of my money back on all of my Arlo products.  The service I received was despicable.  I will make sure no one does business with you.  You sell lemon products and faulty software, and what happens when your software changes the way you utilize your product?  Your representatives leave the chat.

Ridiculous.

2 REPLIES 2
JamesC
Community Manager
Community Manager

borgsic,

 

This is a known limitation with the new UI experience. The development team is working on a resolution for this, I will provide an update as soon as we have more information available to share.

 

JamesC

Biscuitboy1980
Guide
Guide

You seem to have lots of known limitations that you never resolve.  Stop making it to where we can't roll back software when you implement garbage software updates that remove/break capabilities that were in the previous version!