New App Removed Critical Features

[Arlomono]

The new app removes the ability to add more modes.

This was a critical feature because, of course, there’s far more than 3 situations for arming homes.

Some people have multiple homes, some people want notifications from the front of the house whilst they’re doing yard work in the back, some people have dogs, some have a farm with animals they want to check-in-on.

The previous app allowed us to set multiple modes to quickly switch between these varying situations.

The only thing that was really painful about the old app was the initial set up of all these modes. Each camera on each mode had to be manually set for its sensitivity levels. And the more cameras you have, the longer it took to add each one individually. If the old app had a simple copy/paste or duplicate mode feature, we’d have been much happier.

Now, we have to consider getting a completely different security system b/c Arlo just made themselves useless…

Thanks for removing features… cannot believe this got through.

[BrookeN]

We’ve heard your feedback, and the development team is working hard to deliver a similar custom modes experience that legacy users have come to enjoy while maintaining all the new improvements and features included in the latest version of the Arlo Secure App. We will keep the community up to date as we approach the release of this highly anticipated feature.

Thank you all for your continued feedback in helping make the Arlo experience the best it can be!

For more information about the latest Arlo Secure App, see here: https://www.arlo.com/en-us/new-arlo-secure-app

[Macahi]

I'm sorry, but I have to say this.  I think we all understand that you and the other mods didn't write this script.   You were mostly likely provided it by a communications dept. in house.  But, I have to say that after seeing this exact response and very little else for the last year and half, it's beyond insulting to your customer base.