Multiple issues with all Arlo products on new app

[MichaelT90]

I have the following issues:

Arlo support don't answer their phones.

Chat button doesn't work. 

Mechanical chime doesn't work. 

None of my cameras observe schedules. 

None of my cameras observe geofencing. 

Setting app to standby or home mode does nothing and they all reset to away mode upon restart of the app.

No longer able to disable 1 camera whilst charging

Activity zones are not observed.

I'm getting quite stressed with notifications popping up all the time, day and night "motion detected" and to top it all off Arlo now restrict the amount of storage we can use, which wouldn't be a problem if all these above issues were resolved. 

This is a premium product, yet there appears to be absolutely no support. I've left a review on the play store where I was told to contact support, I have done that multiple times, as I said they don't reply to emails, chat doesn't work and phones don't seem to be answered. I'm at a total loss as to what to do. 

We have the multi camera subscription. 

Any advice as to how I can get these issues resolved, it would be very greatly appreciated.

[Whoshadagutsful]

Some positive news for this thread I've actually had a breakthrough in the last few days. 

In a final effort to try one more time, I removed all of the hardware, reset all the devices, logged out of all user accounts, deleted the app and started the whole process over again (using the same account login). This seems to have worked, as it stands (holding my breath) the geofencing & scheduling are working together. I cleared all previous logins & devices, as well as manually set location settings to 'always' (the app didn't prompt it). 

Started out slowly with only one device & geofencing, then added my partners device, then added scheduling and its continued to work for I would say 3 days/nights so far. 

Positive steps. Hopefully doesn't become intermittent as has been reported here. 

[MichaelT90]

I'm happy for you! Fingers crossed it stays working for you! 

I've not been so lucky, but maybe doing it so recently maybe it will work? 

Keep us posted!

[alex_loo]

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@Whoshadagutsful wrote:

Some positive news for this thread I've actually had a breakthrough in the last few days. 

In a final effort to try one more time, I removed all of the hardware, reset all the devices, logged out of all user accounts, deleted the app and started the whole process over again (using the same account login). This seems to have worked, as it stands (holding my breath) the geofencing & scheduling are working together. I cleared all previous logins & devices, as well as manually set location settings to 'always' (the app didn't prompt it). 

Started out slowly with only one device & geofencing, then added my partners device, then added scheduling and its continued to work for I would say 3 days/nights so far. 

Positive steps. Hopefully doesn't become intermittent as has been reported here. 

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May I know:

• Are you sharing access to your partner's (different) ARLO account, or is your partner logging in, using the same account as yours?
• How long have your "All leave" and "Anyone arrives" geofencing routines being triggered successfully?  Days?   Weeks?
• Are your and your partner's devices android or iPhone?

Many thanks.

Alex

[Whoshadagutsful]

• My partner is using her own account, via a separate login & device etc.
• The geofencing has been working for I would say the last week total. Before that, couldn't get them to work at all, not even intermittent.
• We've both got Apple devices

[alex_loo]

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@Whoshadagutsful wrote:

• My partner is using her own account, via a separate login & device etc.
• The geofencing has been working for I would say the last week total. Before that, couldn't get them to work at all, not even intermittent.
• We've both got Apple devices

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I remember this issue when "(her) own account is used for second user" --- resulting in duplicated devices for geofencing (avatar >> account >> available geofence devices showing more than 2 iPhones for your case) and then messing up the whole geofencing.  Do you see duplicated devices so far?

And for the geofencing, has it been, over the whole week, running your "all away" and "someone arrives" routines everyday?  Have you been fine with various scenarios?  (1. you away wife home  2. you away then wife away later  3. both away together 4.  only 1 return home while the other is still away)

Sorry with so many questions, but I am looking forward to a successful case that I can copy to mine here --- for my peaceful of mind.  Nah, the geofencing has only been working sometimes here.

Alex

Alex

[Whoshadagutsful]

No duplication of devices but it recognizes there are two users who affect the geofencing. When I re-installed the app I cleared all the previous devices & logins and started a fresh on that front.  

Yes geofencing has worked in all scenarios you mention. Only one that hasn't been tested yet is being away over night where the scheduling technically shouldn't run because it will already be armed away. 

No issues on questions. Its been a fair while trying to sort these issues for a lot of users.

[razrback99]

I feel your pain. I can’t believe they implemented something like this. I’ve experienced every issue you mention as well. A couple weeks back support would call me back, but no more, they have a mess on their hands and don’t know what to do. They need to revert back to the old version until this POS is ready, if ever. 

BTW - both times I talked to someone, got 2 different responses. The second dude pretty much said they were aware of the problems, and working on them. The last one was ready a script and answered every question I had with a canned reply that did nothing other run in circles. So, just telling you this to let you know, even if you talk to them, doubtful you’ll get anywhere. 

[MichaelT90]

That's been the exact issue with support I had. 

I no longer have a subscription as the price rise was taking the Michael considering only a small portion of it works... Where you used to get some features for free, now you get nothing...

Ok not nothing, when someone rings the doorbell about a minute later the phones ring and Alexa let's us know! Useless lol!