Arlo|Smart Home Security|Wireless HD Security Cameras

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mmazi
Aspirant
Aspirant

Motion sensor trips alarm, alarm shuts off after few minutes. No call from arlo. Whats the process when alarm is tripped.

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @mmazi 

 

Have you made sure to set up the feature via these steps here: https://kb.arlo.com/000062982/How-do-I-set-up-Emergency-Response-for-my-Location-on-the-Arlo-Secure-...

mmazi
Aspirant
Aspirant

Emergency response is setup

 

ShayneS
Arlo Moderator
Arlo Moderator

@mmazi Can you PM me with the serial numbers of the affected devices?