Mode Device Order Won't Change in Arlo Secure App (Phone Only)

[YosemiteEagle]

Hi there. Arlo should be happy that we've increased our original count of 2ea Pro 4 cameras to 4. 🙂 Along the way, we needed to change the way the cameras were positioned and what started as a notional 1-2-3-4 sequence for the cameras became 1-2-4-3.  No biggie we thought - just rename the cameras (avoiding duplicate naming along the way) to recover the 1-2-3-4 sequence and the ease of knowing which camera is located where.  Well, in the Arlo Secure app (Android), that worked for the DEVICE sequence, but refused to work for the MODE sequence. Interestingly, the Mode sequence DID change as we wanted when viewed at the online portal.  On our phones we've cleared cache, deleted data, uninstalled, rebooted and reinstalled the Secure App and nothing has changed the inconvenient sequence in Mode.  It's not the end of the world, but it does result in us routinely disarming the wrong camera and setting off notifications and recordings when we're on our property.  Any solution for this?  I haven't seen one when searching the forum.  App version 4.13_28660 released 04/02/24. Thanks for your help!

[BrookeN]

Can you send me the following screenshots?

1. Device Sequence (Android app)
2. Mode Sequence(Android app)
3. Device Sequence(Web)
4. Mode Sequence(Web)

[YosemiteEagle]

Here you go...  Needed 2 screenshots to get the Android device sequence...

[BrookeN]

This is expected behavior. However, I have let our development team that you would like to see this as a feature request. If in the future it is added I will update the community.