Since a recent Arlo Secure Update, I get intermittent 'Failed Live Stream' Messages

[roundball]

After a recent UI Update, I've suddenly begun getting intermittent pop-up messages:

"Streaming Failed  Try Again"

I do not have Live Streaming selected on any of my cameras.

I have never had Live Streaming selected on any of my cameras.

( Sets of Pro2, then Pro3, then Pro4, then Pro5s )

Would appreciate it if you would shut off the annoying pop-up messages.

[roundball]

Since a recent Arlo Secure Update, I get intermittent 'Failed Live Stream' Messages.

Never got such a message before...now frequently / intermittently getting them.
I have 'Live Streaming' turned off on all Pro4 cameras, yet get these annoying 'Failed Live Stream' messages.

How to stop this?

[ShayneS]

Hi @roundball 

Is it possible to provide a screenshot of this error messaging? 

Just a quick reminder per our Community Guidelines — please post only once per topic so we can keep the discussion organized and make it easier for everyone to follow. Thanks for your understanding and for helping keep the community running smoothly!

[roundball]

@ShayneS 

"Is it possible to provide a screenshot of this error messaging?"

I will next time I get one...but its just a simple little black screen with the words:
STREAMING FAILED

TRY AGAIN

"Just a quick reminder per our Community Guidelines — please post only once per topic so we can keep the discussion organized and make it easier for everyone to follow. Thanks for your understanding and for helping keep the community running smoothly!"

Completely understand that...however, I posted about the problem 3 times.
The first and second posts never appeared to me.....and it turns out they both somehow got tagged as SPAM !!  Per instructions I forwarded both to a moderator.

Then I entered the 3rd (current) post and it seems to have held.

[ShayneS]

@roundball 

"I will next time I get one...but its just a simple little black screen with the words:
STREAMING FAILED

TRY AGAIN"

Understood, the team is asking, so if possible that would be awesome. I'll provide your statement to them as well about the verbiage. Thanks!

[Goshawk555]

 i too have the same problem, what.

[roundball]

@Goshawk555 @ShayneS

FWIW:

My pop-ups occurred when I'd click on a camera to go live.

It would be taking forever to open and then the pop-up message would occur.

Intermittent...several pop-ups / day for a few days.

Not unique to any particular camera...no particular time of day, etc.

And the day after posting about it here, the pop-ups stopped.

[roundball]

@ShayneS 

Had another one…will try to upload the screenshot:

 

[GeneralMeow]

@roundball 

This happened to me recently on a Pro4 IIRC.

I remember live streaming from the App 1st, stopped the stream in the App, then started the live stream in the Browser  - then I got that error.  I forced closed the App and I was able to stream fine from the browser again.

I chalked it up to something locked on the backend servers.

[roundball]

@GeneralMeow 

And I don't even have 'Live Streaming' set on any of my cameras.

I just started getting the error message intermittently when simply clicking to open a camera.

Am so tired of the constant, never-ending problems using arlo products.

[Edinburgh_lad1]

I got mine today too. Unbelievable is the word I'd use. 

[roundball]

@Edinburgh_lad1 

PS:

My wife told me tonight if I should suddenly pass before she does, she’ll hire a local handyman to go through the house inside & out…remove every piece of arlo equipment, and she’ll then throw it all in the weekly trash cart pickup.  Will not waste a minute of her life constantly dealing with poor arlo quality.

Reminds me of that old saying:

”if Mama ain’t happy, ain’t nobody happy”

😊 

[ShayneS]

Is this occurring on web Android or iOS? Can you provide the app version number if occurring on the Arlo app.

Thanks

[roundball]

@ShayneS  ...In Reply:

I happen to use iOS ( have for years )

And the problem has now occurred on two different recent UI versions:

6.3.2  and  6.3.4

[StephenB]

---

@roundball wrote:

And I don't even have 'Live Streaming' set on any of my cameras.

---

While there is a control to enable 2K/4K livestreaming, there is no control to just enable/disable livestreaming itself.  The only way to disable livestreaming is to turn the camera off.

[roundball]

@StephenB   

🤔   So.....trying to understand the point of your post:

We have an "Email Notification" feature that's supposed to work.

But it does not.

We have a "Stay Signed In Feature" that's supposed to work.
But it does not.

And end users are now getting "Streaming Failure" notices.

But they should not be getting them.  

[StephenB]

---

@roundball wrote:

@StephenB   

🤔   So.....trying to understand the point of your post:

---

You said (in more than one post) you didn't have Live Streaming enabled.  That is not possible, since it cannot be disabled.

That was the only point.

[roundball]

@StephenB 

Yes, mentioned in "more than one post"...interacting with other End Users in other parts of the country and/or other countries who are now experiencing this product failure.

Also, FYI...every one of my Camera Device Listings has 'Live Streaming' listed as an option to 'Enable or Disable' ...and they are all turned off.

But I and others now get occasional Live Stream Failures messages.

And never got such messages before in all my years of:

Sets of Pro2 cams

Sets of Pro3 Cams

Sets of Pro4 Cams

Sets of Pro5s Cams

[GeneralMeow]

@roundball   I know what you are talking about and you are correct.  I am heavily invested (unfortunately) in Arlo back from the Netgear days and have Pro's, Pro2's, Pro4's, Pro5's, Doorbell cams, and Essentials, and most of them I left in my account but "Turned off"/"Disabled".  I have the "Disabled" ones in a box that I take out from time to time for temp usage,  but when I go into the App in "Devices" I hear that box come alive with lots of clicking on all of them like the IR turns on and off without doing anything but opening the App and clicking on "Devices".

Why is the App polling devices that are "Disabled"/"Turned off"?

I am still waiting for the Geofencing to be fixed, but the App would rather poll the "Disabled" devices as a priority.

The App is now an official abomination.  I can barely live-stream without force closing and relaunching.

[StephenB]

---

@roundball wrote:

every one of my Camera Device Listings has 'Live Streaming' listed as an option to 'Enable or Disable' ...and they are all turned off.

---

If you have a 2K or 4K camera, there is an option to disable 2K/4K livestreaming - forcing the livestream to be 1080p.  There is no control to disable livestreaming completely (other than turning the camera completely off).

FWIW, that setting is only supposed to kick in when you connected to your home wifi.  Not sure if that is still the case or not.  In the past it also disabled manual recording, but Arlo appears to have silently changed that.

---

@roundball wrote:

But I and others now get occasional Live Stream Failures messages.

---

I've seen that sometimes too (but I don't think I've seen it recently). 

I have sometimes given up when the spinning circle seems to hang on forever.  Usually I am not on my home wifi when that happens.

[StephenB]

---

@GeneralMeow wrote:

Why is the App polling devices that are "Disabled"/"Turned off"?

---

It still gives you battery status when the camera is "off".  So it might be checking that.