Arlo|Smart Home Security|Wireless HD Security Cameras

Long Delay for Videos in Feed

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NEPAJim
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Initiate

Is anyone else noticing a large delay between notifications and videos showing up in the feed?  I have noticed that there is at least an hour delay at the moment even though I'm receiving notifications in the app.


My internet service is fine.  It just seems like there's a major delay at the moment with video thumbnails and subsequent access to videos.

 

I'm using Arlo Essential Spotlights and a Arlo 2K doorbell.  Both types of cameras are having the same problem where new content is not showing up in the feed in the iOS, Android app and web portal.


Thanks,

J

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JamesC
Community Manager
Community Manager

While a short delay is expected due to cloud side analytics for smart categorization...an hour is certainly not normal or expected.

 

Is this happening with all recorded videos or is the behavior intermittent?

 

JamesC