Login issues

[ManiBugs]

Unable to log into my Arlo Secure App.

recently upgraded to iPhone 17 Pro from iPhone 14 Pro. 

Able to log into my account via browser. Older trusted devices disabled including iPhone 14.

when I try to log into the app, SMS based 2 factor authentication (primary) is not working as OTP doesn’t come. Have to change it to email before the OTP comes. 

after that OTP 

[StephenB]

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@ManiBugs wrote:

when I try to log into the app, SMS based 2 factor authentication (primary) is not working as OTP doesn’t come. 

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Are you sure you mean SMS?  and not Web Push (which is the default).

[ManiBugs]

Thank you Sir,

Yes, I mean the regular SMS which is used as a standard second factor authentication does get sent by Arlo but never reaches my App.

However my core problem is I am unable to log into the Arlo Secure app. The login / password works perfectly for the browser based access. 

like I mentioned early on, I recently upgraded my iPhone from a 14 to a 17 and that’s when the problem started. I did log into the browser and removed all the trusted devices there including the iPhone 14. 

[StephenB · Accepted solution]

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@ManiBugs wrote:

Yes, I mean the regular SMS which is used as a standard second factor authentication does get sent by Arlo but never reaches my App.

You must mean it never reaches your phone???  Since SMS does not ever reach the app.

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@ManiBugs wrote:

However my core problem is I am unable to log into the Arlo Secure app. The login / password works perfectly for the browser based access. 

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Does email verification for the app login also fail?  If you do manage to get in, then add the phone to your trusted device list,