Locked out and being told I need to close that account Please help?

[Serge61]

Hi,

The email address associated with my account was compromised. I had to kill that address. It doesn't exist anymore. I have a new email address that I'd change my account to, but I can't log in. The error message says that the email address or password is invalid. Or it wants to send the verification to the old email address. I can't change the email address to the new one or change the password because I can't log in. I've tried via the app and via the web, I can't log in.

Chat suggested I cancel the old plan with five months balance to be lost since they could not help me just change the email address, and give me a fresh login. 

Any ideas? 

[StephenB]

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@Serge61 wrote:

Or it wants to send the verification to the old email address. I can't change the email address to the new one or change the password because I can't log in. I've tried via the app and via the web, I can't log in.

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Can you create a new email account that matches the old email address?  Then change the Arlo email after you manage to log in.

[Serge61]

Unfortunately no. that email address is gone.