Locked Out: 2FA SMS and Email Codes Not Working (Need Moderator Help)

[HarryT2025]

I just bought a new iphone.  I am using the same telephone number.  I am not able to log into Arlo secure.  My user name and password is working.  When I enter my 2FA code it does not recognize it.  I tried logging on to the web site.  Same thing.  Now for some reason I am not even getting the text messages with the 2FA codes.  

Is there a moderator that can create a support ticket for me so that an Arlo agent can contact me directly to verify my identity and disable/reset 2FA.  Thank you,

[HarryT2025 · Accepted solution]

On the app it says "Verification method removed.  Choose another method to continue."  Then I chose email.  It is working now.  You can close this post.  

[BrookeN]

I am glad to hear that it is now working. If you have any other questions, please reach out.