I need receipts for my monthly subscription payments.

[sr-G]

The proposed solution offered here https://kb.arlo.com/000063286/How-to-access-your-Arlo-Secure-subscription-billing-history-invoice-an... doe not work, simply, because I do not have "Billing History" on my Arlo Secure page.

How can I obtain my receipts, without going through hassle of emailing a support every time?

[StephenB]

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@sr-G wrote:

The proposed solution offered here https://kb.arlo.com/000063286/How-to-access-your-Arlo-Secure-subscription-billing-history-invoice-an... doe not work, simply, because I do not have "Billing History" on my Arlo Secure page.

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Do you see "Feed" and "Dashboard" in your app menu?  Or do you see "Library" instead?

That article only applies to folks using "Feed" - the "new Arlo Experience".  You can migrate your account to "Feed', but there are some downsides to doing that right now:

1. There are no custom modes.  You can modify the three built-in ones, but cannot add more.
2. If you have cameras connected to your home wifi, then you will lose the ability to arm/disarm them individually
3. The combination of geofencing+scheduling doesn't work
4. If your cameras are in multiple locations, then you will need a subscription for each location.

If you can live with these limitations, then you can migrate to "Feed" by starting to add a Pro 5s camera to your account.  While that process can't be completed without actually having the camera, the workflow will migrate your account before you get stuck.  You won't be able to switch back to "Library" after you do this, so make sure you are ok with "Feed" before you do it.

[sr-G]

I have "Library" in my app menu. I am not ready to switch to a new interface with these limitations. So, what can I do then?

[StephenB]

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@sr-G wrote:

I have "Library" in my app menu. I am not ready to switch to a new interface with these limitations. So, what can I do then?

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Unfortunately, you'll need to continue going through the hassle of getting them from support.

[BrookeN]

@sr-G I have reached out to support regarding the receipts for the subscription. Support will reach out to you as soon as  possible,