How to cancel subscription

[DoubleJ]

I NEED TO CANCEL SERVICE but the chat bot is not cooperating with me.  I cant speak to any human.  Its beyond ridiculous.   My profile says i don't have a subscription to cancel but my visa card says otherwise.  FRUSTRATION is an understatement.  Any ideas how to accomplish?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.