Home Dashboard Won't Keep Layout - iPad

[slackmountain]

This is an annoying issue that I've been seeing ever since we upgraded to the new Arlo secure app. When we load the app and go to the Home section, we have two outside floodlight cameras side by side and then a doorbell directly below those 2 cameras. It makes it very easy to quickly turn on those 2 floodlight cameras and watch our dog outside. But, as soon as I switch to another app on the ipad or put the ipad to sleep and come back, the layout changes. It puts the floodlight cameras in a vertical format and aligned to the left side of the screen so I can no longer see both cameras as the same time. I can fix it by force closing the app (opening task manager and then swiping the Arlo app off the screen and re-opening) but it's very annoying to have to constantly force close it when we want to view it the way we should be able to view it. It will stay in the vertical format until the app is force closed. Any chance this might be able to be addressed?

[ShayneS]

Hi @slackmountain 

Thank you for the feedback. Do you mind providing the exact steps to replicate this?

Also, which Model iPad are you using along with iOS version?

Thanks 

[slackmountain]

@ShayneShere's the basic steps:

1. Starting from a fresh force closed app, I open the app and my camera are laid out next to each other (1=left and 2=right) and the doorbell camera (3) is centered below them

2. At this point I switch to another app by dragging up from the bottom and choosing another app.

3. When I then go back to Arlo, the layout has changed and all the cameras are aligned to the left side of the screen, from top to bottom, 1,2,3.

I can reset it back to the original layout by dragging up to the task manager screen and flicking the Arlo off the screen (to force close it). Once I open the app again after that it's back to the set layout 1=left and 2=right and the doorbell camera (3) is centered below them.

It will stay in the vertical format until i force close the app or restart the iPad.

It's an iPad Pro 11-inch 2nd Generation, iPadOS 17.5.1.

[ShayneS]

Are you holding the iPad in a vertical position the whole time?  

[slackmountain]

@ShayneSNope. It is sitting on the kitchen counter in horizontal format at all times. It never moves.

[ShayneS]

@slackmountain 

Thank you for the detailed information. I was able to replicate these symptoms you experienced. I will notify the team and provide an update as soon as I hear back. 

[ShayneS]

Hi @slackmountain 

Are you still experiencing this issue with the latest version of the Arlo app 4.17?

[ShayneS]

Hi @slackmountain 

Was this symptom resolved for you?

Thanks 

[slackmountain]

I'll make sure the app is updated today and test it out. Thanks!

[slackmountain]

@ShayneSI'd consider it tentatively fixed. The use case I described above does not seem to cause the issue anymore, but I did notice that when i opened the app it was already updated AND it was still showing the weird placement of widgets. I saw that the app had been updated about 2 weeks ago, so obviously it was still happening at some point in that time. I'll perform some more tests to see if I can reproduce it, but I should have an answer in 24 hours.

[slackmountain]

@ShayneSSo the layout seemed to stay good all day yesterday, but when I woke up today and opened the app the layout had switched again. I don't know what causes it now though. I can't force it to happen like I could before so that's better at least, but it seems to happen eventually.

[ShayneS]

Thanks, I informed the dev team.

[slackmountain]

Yup, it looks like it reverts to the vertical layout every morning, so I'm not sure what's causing that now. But, it's much better than it was and it's nice that it holds the layout for 24 hours.

[ShayneS]

Noted, thanks 

[ShayneS · Accepted solution]

Do you still experience this with the latest version 4.19? I was not able to replicate with this version. 

[ShayneS]

@slackmountain 

Were you able to test this with the latest version 4.19?