Help. Arlo pro 2 dont record. Live stream works

[D1ng0]

It seems that my grandfathered plan of the free 7 day cloud subscription has disappeared. Any idea on this or why i my arlo pro 2's dont record. 

[DannyBearAgain]

If you can make a manual recording while live streaming and it shows up in the library/feed then you still have cloud storage working.

The problem might be related to the camera needing a reset. Remove camera battery for 10sec to reset.

Check the base station mode is set correctly, power cycle base station as a start.

[jmadler]

I lost 7 day storage on my Pro 2 cameras as well.  Did you get it back?

[BrookeN]

New, updated information is now available regarding the EoL policy. These changes will allow Arlo legacy users who currently have 7-day storage service to continue receiving that service, uninterrupted.

I encourage you to visit https://downloads.arlo.com/images/PDFs/EOL_Policy/arlo-end-of-life-policy-021023.pdf and read up on these changes.

[jmadler]

That updated information doesn't help.  My Pro 2 cameras were active and my 7-day recordings recently disappeared.  When I try "customer support" through the app the only automated response I can get is that I need to sign up for a subscription.  I had 7-day storage; and now I don't.

[BrookeN]

Is there videos within the library? Are modes and rules set up within the app?

[StephenB]

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@jmadler wrote:

  My Pro 2 cameras were active and my 7-day recordings recently disappeared.  

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Can you make a manual recording while livestreaming?

[jmadler]

This morning, my library is back, at least for December.  Nothing from the end of November.   One of my troubleshooting things was to unplug the base station.  After doing that, I can't get one of my cameras back online.  It's powered and I've tried resetting it a number of times.