Had cameras for a couple of years, one camera died, I replaced, now no support from Arlo

[pjnemchin]

Had basic Arlo set up for couple of years.  One of the cameras died so I bought a new one that broke.   When I installed the new camera on my system, it said I had a 30 day trial to see what a subscription looked like.  the dashboard interface was too confusing so I just let the 30 day trial end figuring it would go back to the monitoring I had  (no specific plan, it would over-write every 7 days).   Instead, none of my cameras will record.  No 7 day storage.  I opened a chat with customer support, but agent stopped responding.   Not happy that I purchased a new camera and now none of them will record.  And, I can't get in touch with anyone that can tell me how to go back to the 7 day over-write storage.   

[StephenB]

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@pjnemchin wrote:

The dashboard interface was too confusing so I just let the 30 day trial end figuring it would go back 

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The account was migrated to "Dashboard" because you added the new camera - and not because of the trial subscription.  Unfortunately, there is no path back to the old "Library" interface.  

@DannyBearAgain wrote:

Remove the newer camera from your account.

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Actually I suggest removing one of the older cameras from your account, and then add it back.  That has resolved similar issues reported by other users.  You might need to add back the camera using the two sync buttons, and not using "add device" in the user interface.

[DannyBearAgain]

Remove the newer camera from your account. Confirm you have the legacy cameras recording to the cloud again.

Add the new camera back to your account again to give you live viewing access. Cloud storage requires a subscription on newer models of cameras.

[StephenB]

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@pjnemchin wrote:

The dashboard interface was too confusing so I just let the 30 day trial end figuring it would go back 

---

The account was migrated to "Dashboard" because you added the new camera - and not because of the trial subscription.  Unfortunately, there is no path back to the old "Library" interface.  

@DannyBearAgain wrote:

Remove the newer camera from your account.

---

Actually I suggest removing one of the older cameras from your account, and then add it back.  That has resolved similar issues reported by other users.  You might need to add back the camera using the two sync buttons, and not using "add device" in the user interface.