Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Granting access

Reply
Discussion stats
  • 1 Reply
  • ‎2022-12-30 06:07 AM
  • 758 Views
  • 0 Likes
  • 2 In Conversation
Derrickd963
Follower
Follower
‎2022-12-30 06:07 AM

I granted access to my wife and she accepted the invite in the body of the email. She clicked "create account" and she signed it with her own credentials from our laptop computer, but when she logins from the computer, it takes her to the add device page and she doesn’t see our devices listed. Also, My account shows that she has “accepted”.

 

We removed her and regranted her access but that didn't work. What are we doing wrong?   Again, all of this is being done through a laptop computer and NOT through a cellphone or cellphone app.

 

We are trying to add monitoring services, but if we first must get her access, and this roadblock limits what we would like to do with this system.

Labels:
0 Likes
Reply
Message 1 of 2
758
1 REPLY 1
StephenB
Guru Guru
Guru
‎2022-12-30 08:00 AM
@Derrickd963 wrote:

 

We removed her and regranted her access but that didn't work. What are we doing wrong?   Again, all of this is being done through a laptop computer and NOT through a cellphone or cellphone app.

 

This might be useful:

 

0 Likes
Reply
Message 2 of 2
751
Discussion stats
  • 1 Reply
  • ‎2022-12-30 06:07 AM
  • 759 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.