GLITCH-PRONE & INCREASINGLY DYSFUNCTIONAL BROWSER INTERFACE

[2FRUSTRATED2]

it's deja vu all over again folks! It seems like every once in a while, your software hasn't kept up, or the stars are out of alignment, I don't know what the heck is going on. So customers have to raise a ruckus. Here's the latest:

1. "YOUR CAMERAS APPEAR TO BE OFFLINE" or words to that effect.

2. "Live Streaming is currently in use by another device"

3. "please wait..."

4. "cannot access billing information"

1-3 frequently appear in the camera view as I'm trying to access one. Which I generally do because I need to see something, like RIGHT NOW. OK, I can accept that #3 can happen for a BRIEF moment, perhaps several seconds, but that's gotten way way too long to begin with, and often simply leads to 1 or 2!

1 can be fixed by refreshing the browser and logging back in, which of course impedes any urgency. And it may take more than one time doing that to fix the problem!

2 is just flat out idiotic because EVERY device is supposed to be live-streamable simultaneously! On top of that, it's false every time because no other device is doing that when that glitch appears!

4 is just icing on the cake. That appears as a sort of banner across the top of the browser.

In case you're wondering, no, I'm not able to do what I need to do solely with my phone. I have a lot of heavy lifting to do and I need to do it on my desktop. Nor do I have my phone constantly fired up and ready to go anyway. It's certainly handy to have to double check that the system isn't actually offline or what have you. I can't say offhand if the phone app has the same glitches. I am getting "Arlo Secure has stopped" a lot lately, but it's an old phone. If that shouldn't be happening, please let me know.

Finally, I'm using Windows 10 and Chrome. I have 4 Arlo Pro (2 of which are irrelevant), a doorbell cam, and a floodlight cam. The latter two are fairly recent. Let's get your techies on this, okay? Thanks.

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing. They can help answer a lot of these questions that you have brought up. 

[2FRUSTRATED2]

Your reply directs me to "the app on your mobile device" which is not reassuring because this is pretty much all about my desktop PC browser experience. 

[StephenB]

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@2FRUSTRATED2 wrote:

Your reply directs me to "the app on your mobile device" which is not reassuring because this is pretty much all about my desktop PC browser experience. 

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The reply is telling you how to reach Arlo support.  That is done through the app, not the browser.

Once you reach them, you can raise any issue you like.