Arlo|Smart Home Security|Wireless HD Security Cameras
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Forcing payments for free plan

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  • ‎2021-12-07 09:54 PM
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Poss
Follower
Follower
‎2021-12-07 09:54 PM

Have had free plan for years, Had a free trial of extra features pushed on me without ever accepting. Now says trial is over and have to pay to see originally free cameras. Rip off.

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Dannybear
Master
Master
‎2021-12-07 10:50 PM
Cheers for the heads up.

Did you try canceling your subscription from your arlo account under settings?
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StephenB
Guru Guru
Guru
‎2021-12-08 03:45 AM
@Poss wrote:

Have had free plan for years, Had a free trial of extra features pushed on me without ever accepting. Now says trial is over and have to pay to see originally free cameras. 

Was this with new cameras?  Or your original Pro 2s?

 

No idea why you'd suddenly get a trial for old cameras. Pro 2s still can take advantage of the free 7-day cloud storage with no subscription.  But newer cameras (Pro 3/4, Ultra, Essential) all require a subscription for cloud storage.

 

Also, there has always been a 5-camera limit for the free cloud storage, so if you have more than 5 unsubscribed cameras in the account you might have reached that limit. 

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