Feed not loading

[JBlanco1]

I have the latest app version with a pro 5a camera.   I receive notifications but can’t see anything updates in feed.    There not able to view any activity sent via notification.   Any help would be great! 

[StephenB]

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@JBlanco1 wrote:

I have the latest app version with a pro 5a camera.   I receive notifications but can’t see anything updates in feed.    There not able to view any activity sent via notification.  

Do you have a subscription?

[JBlanco1]

Yes I have a subscription for secure for the multiple cameras.    I just got one video update to feed, but multiple notifications over the past day.  

[StephenB]

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@JBlanco1 wrote:

Yes I have a subscription for secure for the multiple cameras.    I just got one video update to feed, but multiple notifications over the past day.  

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Can you make a manual recording while livestreaming the problem cameras?

[JBlanco1]

Yes I just recorded manually and it saved to stream.    But it is really hit or miss.    Some notifications save to feed and others are no existence. 

[BrookeN]

@JBlanco1 are you still seeing this same behavior?

[JBlanco1]

The feed is loading better these last few days.   I have received a couple of notifications that have not “registered” in the feed but overall these last couple of days have been an improvement.    Should I be on the lookout for an update from app? 

[JBlanco1]

UPDATE     I have had three or four notifications today and when I went to view them  NOTHING appears in feed.     So frustrating.    I want to like the cameras and app, but not being able to view the feed is pointless. 

[BrookeN]

We were seeing some behavior with feed yesterday. However, it has since been resolved. Can you please check to see if you can see your feed now?