Arlo|Smart Home Security|Wireless HD Security Cameras

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SJH13
Follower
Follower

I am interested to hear thoughts on the recent notification to raise the subscription again. I am not sure this is justified and is an abuse of position taking advantage of peoples fears over their security. This is my position and I am seriously considering cancelling my subscription and replacing the camera system with a stand alone setup.

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MichaelT90
Apprentice
Apprentice

Same here, we had the multi cam plan, I would wait sometimes 15 to 30 minutes to get notifications and longer to actually see the footage. 

 

Geofencing, activity zones, smart detection, and scheduling don't work, which used to be the only reason for having the plan.

 

Unfortunately I used to get 2 days of storage on the free plan, now, without a plan you get notifications of motion detected, but no snapshots, video, nothing. And it doesn't even show you the last thing detected on the devices page.

 

They've basically bricked my expensive devices and created e-waste. Disgusting behaviour in my opinion as they're contributing to the various environmental issues across the world with these practices, especially now I see they've done the same even if you have a hub!

Wolfpretzel
Star
Star

My Arlo Secure plan is due to renew in two days, with a significant price increase, despite still not delivering on the reliable service they promise. I initially had issues with the Pro 4’s and had them RMA’d to Pro 5S’ and then different problems ensued. I am on another thread about those issues but back to the new plans they’re offering. 

I currently have the Arlo Home Secure Multi-Camera plan and it will renew for $150/yr keeping everything (apparently) the same. If you try to change to the new plans on offer you either have to downgrade to “basic” ($130/yr) and lose almost all of the features (smart detection) that Arlo promoted to sell us their cameras in the first place or fork out even more again for the “plus” plan ($180/yr). It is pretty shameful conduct from this company and it seems a lot of Arlo customers see it this way. 

What else is disgusting is the sales tactics they are using to coerce you into paying for the most expensive plan which most people don’t want or need. I’ve uploaded screenshots from when I selected to change to the “basic” plan from my current plan for reference. 

It seems that Arlo are getting further and further out of touch with their customer base and think that they can continue to increase prices while removing features the company was founded on. This usually signals a failing company that will soon go bust. Time will tell. I wonder if they’ll take notice of all the customers leaving in droves. 

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