Doesn't recognize android device

[kasbuddy]

I have used the Arlo Secure App on my android for years and now it wants me to login, but doesnt recognize my device.  I was able to log into the dashboard on my PC.  I reinstalled the app on my phone and noting happens.  I tried to access my.arlo.com on my phone and it got to a point that it asked to trust, but then nothing happens it keeps wanting to login.  

[StephenB]

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@kasbuddy wrote:

I have used the Arlo Secure App on my android for years and now it wants me to login, but doesnt recognize my device.  I was able to log into the dashboard on my PC.  I reinstalled the app on my phone and noting happens.  I tried to access my.arlo.com on my phone and it got to a point that it asked to trust, but then nothing happens it keeps wanting to login.  

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Trust on the PC depends on cookies - browser settings and security software can both interfere with it.  Can you log in if you don't enable "trust"?

[kasbuddy]

Hi,  it works on the PC, just not the App on the phone.  I'm not sure how to not turn trust on.  Thanks 

[StephenB]

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@kasbuddy wrote:

Hi,  it works on the PC, just not the App on the phone.  I'm not sure how to not turn trust on.  Thanks 

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Does this article help?

• https://kb.arlo.com/000062944/Why-does-the-Arlo-Secure-App-say-it-doesn-t-recognize-this-device-when...

You might first want to add SMS verification from the PC, just to give you another method to use.