App problem.

[DCrusher1]

I have 2 problems really the main one involves the App.  I open the app because I get a notification all that is working.   BUT when I open the app I see this. 

 notice how the 2 bottom cameras Arlo Pro 2 are updating while the one in the shop is ready to go that’s because it’s a essential camera a newer one this take anywhere from 1 minute to never to update.  BUT if I go to the web portal the cameras are all there and ready so there is something going on with the App that I haven’t figure it out now this happens NO MATTER where I’m at home on WiFi or on 5G either one but it didn’t use to be this way when you open the App the cameras were there and ready so I don’t know what has changed. We’ve had 2 update since this started happening.     The second problem is the Arlo Chime 2 for some reason and it may be part of the above problem it for no reason starts blinking orange which means it’s offline and then it will reattach and be fine BUT this happens probably 10 to 15 times a day and it’s connected to a essential wireless video door bell I have deleted it and resynced it and it didn’t change anything.   The Arlo Chime 2 isn’t that big of a deal just annoying because I can see the flashing orange light in the hall way.   BUT remember I didn’t have any of these problems before.   Now the only other thing that changed is I changed internet provider from spectrum to AT&T fiber and at first it reassigned my IP address to my router that the Arlo base station runs through BUT I turned around and reassigned the IP addresses that it had before and I’ve rebooted the router many times since. 

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact