Different Camera Modes Gone?

[darkness975]

Hi all,

I am trying to change the camera modes for some of my ultra 2 cameras from wide to ultra wide and vice versa but it appears that option is now suddenly unavailable from the video settings in the Arlo app. 

Am I missing something?

Thanks

[StephenB]

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@darkness975 wrote:

I am trying to change the camera modes for some of my ultra 2 cameras from wide to ultra wide and vice versa but it appears that option is now suddenly unavailable from the video settings in the Arlo app. 

Am I missing something?

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I am still seeing "Field of View" in the camera video settings.  This is using the iOS app.  Also, I see "Feed" and "Dashboard" in my app menu, and not the older "Library" interface.

[darkness975]

I have the new app.  You used to be able to change the view to wide,  ultra wide, etc but now i don't see that. 

[StephenB]

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@darkness975 wrote:

I have the new app.   

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To be clear, the current app supports two different interfaces - the new one showing "Feed", and the old one showing "Library".  Which one you see depends on an account setting in the Arlo Cloud (unfortunately not exposed, so you can't directly change it).

When I 

1. go to the devices page
2. select the camera
3. select the settings wheel in the upper right
4. press "video settings"

I see this right underneath the camera view:

Pressing "Field of View" lets me select

• Super Wide (180)
• Wide (155)
• Full (120)

[darkness975]

That is what I thought too but I am not able to actually press "Field of View."  

App glitch maybe?

[StephenB]

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@darkness975 wrote:

That is what I thought too but I am not able to actually press "Field of View."  

App glitch maybe?

---

Could be.  I can press it (using an iPhone). Are you using Android?  

Have you tried my.arlo.com on a PC?  That also works for me (just tried it to confirm).

[darkness975]

Yes Android. 

I tried on the PC and it works.  

Guess the Android app is glitching.

[jguerdat]

I just tried this on Android and see the same thing on multiple camera models. As noted by the OP, the web client works fine.

@JamesC , @ShayneS , @BrookeN would you please check into this?

[ShayneS]

I can't replicate this on an Android Pixel 6a running Arlo app version 5.0.5_28754

Which version of the Arlo app are you all using?

[jguerdat]

@ShayneS I found the issue (or at least one issue) of not being able to change the FOV on my Ultras. I had 4k local live viewing enabled so I turned that off and was able to use the Android app to choose a different view. I now find that turning it off and back on still allows me to select the FOV. HOWEVER, when I leave the Video Settings page, it goes back to the old behavior so I have to turn off 4k live viewing again (and back on) to make it work.

[darkness975]

That is very strange 

[ShayneS]

Very strange indeed, @jguerdat @darkness975 This is with 5.0.5 correct? I will let the team know now regardless, and standby for more info. 

Thanks!

[jguerdat]

@ShayneS 

"Nobody told me there'd be days like these / Strange days indeed / Most peculiar, mama"

Yes, 5.05. I just tried again using both my Pixel 6 and Chromebook using the Arlo app. For some reason, the phone is now working properly (because I toggled another setting?) while the Chromebook still has the issue. A little more hacking about shows that it's not specifically the 4k live viewing but using any of the toggles brings up the FOV selection pull-down. Why one works but not the other (without twiddling other settings) is weird. I should note that the phone is on Android 15 while the Chromebook Android emulator uses 13.