Credit Card Payment problem

[GW65]

I tried to pay subscription by CC, but got mesage back that there is a "processing problem", according to Arlo.

The CC is used without problems for other payments.

So after having tried twice to pay, there are now 2 "reservations"  of the subscription amount made on the CC.

Can this problem be solved? Thanks

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[GW65]

Call back number , good time to call is today and tomorrow at 13:00 local time.

It is getting very complicated to solve a simple issue!

[BrookeN]

Hello, 

Thank you for providing that information, I have reached out to support. They will be contacting you as soon as possible. 

[GW65]

There was only a message to use the usual telephone number again etc. That phone number is impossible to reach and was the whole reason to use the complicated community board.

I do have the impression that the CC payment finally was accepted.

But no communication on that was received either.

The communication with customers is really, really badly organized and gives NO reason to give any positive recommendations or buying further services and/or products. I am sorry to say!

[BrookeN]

I am sorry for the experience you had, that is not at al how we want our customers to feel. I do see that the subscription is good tell November of 2026. So it does appear that it went through. If you have any other questions or concerns please let me know and I would be more than happy to help.