Cannot login via web (VMB4000r3)

[Ade_007]

Please help

http failure response for http://ocapi-app.arlo.com/api/startAuth: 0 unknown error

[StephenB]

---

@Ade_007 wrote:

http failure response for http://ocapi-app.arlo.com/api/startAuth: 0 unknown error

---

Are you seeing this on a PC?  Or are you using the browser on a tablet or phone?

[Ade_007]

I'm getting the error while trying to login on the PC via Chrome browser

[JamesC]

Ade_007,

This suggests something on your network or computer (firewall, VPN, virus protection software etc.) is blocking your ability to connect to the Arlo cloud.

Are you able to log in using a mobile device connected to mobile data?

JamesC

[Ade_007]

Same error shows when logging in via mobile Web.

I can only view the camera via the mobile app.

[JamesC]

Ade_007,

Are you using any VPN services? Where are you located (country)?

JamesC