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Cannot login via web (VMB4000r3)

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Ade_007
Tutor
Tutor
5 REPLIES 5
StephenB
Guru Guru
Guru

@Ade_007 wrote:

http failure response for http://ocapi-app.arlo.com/api/startAuth: 0 unknown error


Are you seeing this on a PC?  Or are you using the browser on a tablet or phone?

Ade_007
Tutor
Tutor
I'm getting the error while trying to login on the PC via Chrome browser
JamesC
Community Manager
Community Manager

Ade_007,

 

This suggests something on your network or computer (firewall, VPN, virus protection software etc.) is blocking your ability to connect to the Arlo cloud.

 

Are you able to log in using a mobile device connected to mobile data?

 

JamesC

Ade_007
Tutor
Tutor
Same error shows when logging in via mobile Web.

I can only view the camera via the mobile app.
JamesC
Community Manager
Community Manager

Ade_007,

 

Are you using any VPN services? Where are you located (country)?

 

JamesC