Cannot Log In Using Windows 11 and Microsoft Edge

[Maxlee]

I can log into Arlo Secure with my phone, but I cannot login using my PC running Windows 11 and using Microsoft Edge as my browser. 

When I enter my login information and select Enter, my screen flashes and returns me to the login screen. The flash looked like my camera names, but it was so fast, I couldn't be sure, so I videoed my next attempt in slow motion. By looking at the video, I confirmed that the cameras were mine. I have tried rebooting, clearing my cache, and verifying that I was not logged in the account on my phone.

Any suggestions as to what to try next?

[StephenB]

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@Maxlee wrote:

Any suggestions as to what to try next?

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Try another verification method.

Maybe also try Chrome and see if the behavior is different.

[Maxlee]

Thanks for the suggestion. I should have thought of trying that.

I tried Chrome and Firefox. Both of those came back with invalid username or password. I reset my Arlo password and tried again with the same result. I logged out of the Arlo app on my phone and logged back in using the same username and the new password and it opened without a problem.

Any other suggestions?

[StephenB]

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@Maxlee wrote:

Any other suggestions?

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Have you tried logging in my.arlo.com from another device???

[Susan377]

I am having the same issue. I've tried to access my.arlo.com from Chrome and Edge. I'm on Windows 10 Enterprise.  I log in, it says 'Please wait', and then it returns to the login screen.   Interestingly, I am able to successfully login from a Chrome browser from my home laptop which is running Windows 10 Home.

[jguerdat]

Just a SWAG but is the W10 Enterprise computer supplied by your company/IT? It could well be a setting for corporate reasons.