Canceled subscription but my card is still being charged.

[englishlady]

Hi,

My subscription was canceled 3 months ago and my credit card is still being charged. The bank has placed a hold, but I would like this issue resolved.

[ShayneS]

Hi @englishlady 

Thanks for reaching out. Can you please private message me with the best contact method, and I'll have the team reach out to you as soon as possible. 

[englishlady]

Thank you. How can I private message you? 

[StephenB]

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@englishlady wrote:

How can I private message you? 

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Use the envelope icon in the upper right of the forum page:

If you don't see it, then check your profile settings.

[ShayneS]

Thanks @englishlady 

I sent the info over, and someone should be reaching out as soon as possible!

[englishlady]

Thank you!