Cancel Subscriptions

[Sbwallace01]

I am super frustrated with this company. I attempted to cancel my subscription a month ago through the app, however, I got the circle of death and was never able to hit the "cancel" button. I then had a very frustrating chat with a representative about canceling. I thought this was resolved after this chat. Nooooo.... just pulled my credit card statement and i got charged again this month. I have now tried to call the phone number I found online, but no one mans the phones, they send you back to the app to cancel. THE CIRCLE OF DEATH. I've also tried to open a new chat, but can't get a LIVE person to talk to me. I know I can dispute the charge with my credit card, but how do I finally put an end to this, once and for all?

[Knowthanks]

Having same thing happening to me will balk at my bank no more with draws

[JamesC]

Sbwallace01,

Could you provide a screenshot of what you're seeing? Do you get any error messages?

JamesC

[cowgirlup96]

Me too!!! I don't even own the cameras anymore and they are still charging me. I've disputed with PayPal

[TraceySharp]

How do you cancel subscription? I'm being charged $10.68 a month and can't figure out how to cancel it?

[JamesC]

TraceySharp,

Log in to your Arlo account and navigate to Settings > Subscription. From here you can change or cancel your Arlo subscription plan.

JamesC

[MMCCLACH]

Trying to end subscription. There is no “Subscription” option under Settings in MyArlo on my pc

[StephenB]

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@MMCCLACH wrote:
Trying to end subscription. There is no “Subscription” option under Settings in MyArlo on my pc

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It should be here:

[MLE10]

No this does not work. There is no option to cancel. They really want their $59 a month.

[Sbwallace01]

Hey all. After reading the fine print, I was able to submit the cancelation from a PC. It won't go through if you attempt to do this from your phone.