Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Can't log in

Reply
Discussion stats
  • 1 Reply
  • ‎2023-10-24 07:23 PM
  • 2249 Views
  • 0 Likes
  • 2 In Conversation
rthomas599
Follower
Follower
‎2023-10-24 07:23 PM

I have the arlo essential camera. I changed phones and now when I log in Arlo doesn't recognize the phone. The push notification to phone  does not send a notification to the new phone. 

0 Likes
Reply
Message 1 of 2
2,249
1 REPLY 1
DannyBearAgain
Master
Master
‎2023-10-24 10:58 PM

You need to set the new phone as the primary device in the two step verification settings.

 

https://kb.arlo.com/000062582/Why-does-the-Arlo-Secure-app-say-it-doesn-t-recognize-this-device-when...

0 Likes
Reply
Message 2 of 2
2,240
Discussion stats
  • 1 Reply
  • ‎2023-10-24 07:23 PM
  • 2250 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.