Arlo|Smart Home Security|Wireless HD Security Cameras
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Can't get cameras to record in Arlo Secure

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SteveXYZ
Guide
Guide

I tried to sign up for the 3 month free trial, but the App forced me into the Arlo Secure subscription to do that, so I did it.  I'm instructed to drag the camera icons into the boxes on the screen to get them into the service, but nothing happens on my phone screen so I can't get them recognized by Arlo Secure.

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StephenB
Guru Guru
Guru

@SteveXYZ wrote:

I'm instructed to drag the camera icons into the boxes on the screen to get them into the service, but nothing happens on my phone screen so I can't get them recognized by Arlo Secure.


Try using a PC (browse to my.arlo.com).

 


@SteveXYZ wrote:

I tried to sign up for the 3 month free trial,


You should have automatically been opted in to the trial.

 

Are the cameras currently showing up in the "no plan" list?