Can't add new cameras to Arlo Secure

[jbullet]

I just installed new Arlo cameras (Pro 4 & Essential) to replace my old ones (Pro) and upgraded my old Arlo Smart plan to Arlo Secure multi-camera.  Unfortunately it all went pear-shaped in the app once I clicked on Arlo Secure and "Manage Cameras" and it suggested that I "drag cameras" into coverage under the plan.   There are no cameras showing except the old Pro camera, and one of my new ones (Pro 4), which it shows as under a Arlo Secure single camera trial.   The app appears totally buggy.  Elsewhere it shows "4 of 4 cameras participating".   Has anyone figured it out?   I can't find ANYWHERE on their site to simply CALL someone (only chat).

[jguerdat]

You need a subscription to call support. Since you have trial subs for the new cameras, use Settings, SUpport to choose one of your new cameras and get support options.

Since you have trial subs for the new cameras, they won't show as available to merge into your existing sub. You can cancel the trial subs if you wish but there's no good reason to. Just monitor the expiration date so you can then move them into your sub.

[jbullet]

As I indicated, I upgraded my existing subscription to multi-camera Arlo Secure, but am thinking the silly little routine when I added the Pro 4 camera basically forced my into a single camera trial for that camera.  Now, I'm pretty sure the whole system is in a fugue state, because it simply won't show anything but my Pro 4 when I log into Arlo Secure to "manage cameras" (and where I'd expect to see all of them).   That screen includes a prompt to "drag cameras" into the field to add them to Arlo Secure, but there is no functionality to do that (and nowhere showing the said cameras that I can drag them anywhere into "manage cameras" within Arlo Secure).   It may relieve itself if I could cancel the free trial ... but again, I see no way to do that, and NO ONE to call.  So I'm frustrated with Arlo.  Anybody solve this one?

[jbullet]

.... from my update, I'd like to ring someone within Support (which I apparently qualify for since I have upgraded my subscription to Arlo Secure multi-camera), but can't find any way within the Support function to get to a live person.   Perhaps you can suggest a way to do that.

[jguerdat]

Which user interface (UI) are you using - the old one with Library to view videos or the new one with Feed?

The latest plans automatically include ALL (unlimited) cameras so there would be no Manage Camera selection. ANy new camera gets the trial subscription which, when it expires, would automatically move it to the paid sub. There's no need to move it from the trial to the paid sub - both would act the same.

Since you have a sub, use Settings, Support (Center) to choose your camera and get options to contact official support. You have to have a sub and an attached camera to be able to do this.