Can’t add Pro 4 camera to Arlo Secure subscription

[MatWe]

I have two Pro4 cameras and Arlo Secure subscription that has been charging me for months but but I can’t add a camera to the subscription that allows one camera and none are associated with. When I go to “manage cameras” and it says “drag camera here to include it in your plan” both cameras are grayed out and won’t let me drag them. It also states both cameras have no plan. 

[jguerdat]

Are the cameras still within their trial subscription time? If so, you can cancel the trial so you can activate them in your paid subscription.