Can’t access account through desktop

[NYG127]

Welp , add another issue to the long list of Arlo’s issues.. now I can’t even access the website. It keeps telling me my password is incorrect even though it is the right password one camera will not work. Don’t get any motion. Don’t get CVR recording can’t even go live on the camera. Have took it off my account and reinstalled it five times already this camera service is complete and utter garbage

[NYG127]

😂😂😂😂😂😂 actively working on it… yea it’s only been two weeks people have been having this issue and it is still not resolved 

 

[Jcapache41]

Same exact issue I am having I cannot get on the website. I got a phone call back from a person. I can’t even understand either. Very frustrating. Had to hang up the call. I’m really at the breaking point with this company.

[ShayneS]

HI, 

Thanks for letting me know. Are you still experiencing this symptom? I wasn't able to replicate this as described.

I logged in to Safari successfully. Does this occur on all the browsers?

Have you tried clearing your cache? If it's still occurring, please let me know and I'll have the team reach out to you as soon as possible?

[NYG127]

Yes 2 days now 

[NYG127]

Happening on my browser on the computer also cannot get through my account on my cell phone or iPad

[NYG127]

Already spoke to somebody three different times today and the issue was not resolved. The phone calls are utterly useless. I can’t get anyone who speaks proper English. Can’t understand what they’re saying, went through the chat, and the person on the other end is sending me a link even after I explained to them, I cannot get on the website. It’s not working

[Jcapache41]

This is what is happening can’t access nothing 

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible.