Arlo|Smart Home Security|Wireless HD Security Cameras

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Tutor
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Video smart notifications work fine, but I'm trying to save battery on a camera with the Snapshot only video mode, but when some movement creates a snapshot my mobile notification is just "Motion" and there's no photo preview - making this battery saving mode, this paid functionality being broken is very inconvenient.

 

Also, you can't zoom into Snapshots like you can videos. You have to download it to your phone to use a different app to zoom.

 

This is on Android. Is there a better way to report bugs like this?

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JamesC
Community Manager
Community Manager

Wait,

 

The Animated Preview feature is only available when the camera detects and records motions as a video, not snapshots. You can read more about this here: https://kb.arlo.com/000062568/What-is-the-Animated-Preview-feature-on-motion-alerts-and-how-does-it-...

 

JamesC

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Hi James,

 

Thanks, where do I request they add a static preview thumbnail feature instead for the battery saver mode snapshot?

 

Also the lack of a zoom on a static image definitely seems like a missing feature.

 

- Wait