Being charged for cancelled service!!!

[achristians]

• Still being charged for my service despite cancelling months ago. Now Arlo won’t allow me to speak with anyone because I am not subscribed to a service plan. And of course I cannot de link my card from the account anywhere. Illegal? Someone from Arlo needs to call me and remedy this ASAP.

[achristians]

Just had to set up a fraudulent charge block for Arlo with my credit card company. Hopefully Arlo does the right thing and contacts me to refund the fraudulent payments it took from me before legal action is necessary. What a horrible company this is.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

Thank you for your message. I have reached out to support, they will be reaching out to you as soon as possible. 

[Edinburgh_lad1]

This has been going on for some time, and shockingly, Arlo continues taking such payments without consumers knowing about it. There has never been an apology, and the response is reactive from this company, rather than proactive. You did the right thing by reporting this to your credit card company and you should also contact your local trading standards office to notify them.