Base Station VMB4500 won't show up in Arlo secure app for new person

[jacl]

When I add another person into my Arlo home, I shared all the devices with them but the Pro Base Station Single-LED VMB4500 will not show up on the added persons Arlo secure app, making them unable to view any of the video clips.

I also just recently upgraded to the new Arlo secure app.

[StephenB]

Do you see "Library" in your app, or do you see "Feed" and "Dashboard" instead?

Are the invitations showing up as "accepted" in your account?  Or are they still "pending"?

[jguerdat]

You also show that the base is a VMB4500. Only the VMB4540/5000 SmartHubs can use the app to view local recordings. The VMB4000 and 4500 bases require the local storage to be ejected for viewing on a computer.

That said, AFAIK, guest accounts can't access local recordings on any base or hub, including the 4540 and 5000 hubs.