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I attempted to renew my account but kept getting an error saying “master plan not on file” after 4 times, I checked my bank account and discovered that it has been charged 4 times despite no service being granted by Arlo

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@Bw7626 wrote:

I attempted to renew my account but kept getting an error saying “master plan not on file” after 4 times, I checked my bank account and discovered that it has been charged 4 times despite no service being granted by Arlo

Note these are all "Pending", so nothing has been taken from the account yet.

That’s a negative sir. The charges labeled as “pending” have been deducted from my account. This is typical for bank statements to show.

That’s a negative sir. The charges labeled as “pending” have been deducted from my account. This is typical for bank statements to show.

I have reached out to support regarding the Master Plan Error you are receiving, they will be in touch with you as soon as possible.

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