Arlo pro4 local recording

[Dbrassfield]

I recently lost the ability to view local recordings,I still receive notifications,  port forwarding is set up correctly in the base station and Xfinity router, installed a new usb drive and firmware is up to date. When I go to port forwarding in the arlo secure app it says not ready. This has worked for 3 years without an issue. Has anybody else had this problem?

[StephenB]

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@Dbrassfield wrote:

I recently lost the ability to view local recordings,I still receive notifications,  port forwarding is set up correctly in the base station and Xfinity router, installed a new usb drive and firmware is up to date. When I go to port forwarding in the arlo secure app it says not ready. This has worked for 3 years without an issue. Has anybody else had this problem?

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Port forwarding didn't work on iPhones for some months, but that was recently fixed in the 5.01 app.  What version of the app are you running?

[Dbrassfield]

The app was version 5.0

I updated to 5.0.1 (8380) and still no local recording. I have a iPhone SE iOS 17.6.1

i did find if I go to iPhone settings and set the app to local network I can view them while at home on the same WiFi but still can’t view when away or not on same WiFi 

[ShayneS]

@Dbrassfield 

What port number did you try to forward on the router? Can you provide screenshots of the port number showing in the Arlo app and steps you used to forward it on the router?

Thanks 

[Dbrassfield]

 

 I logged into the Xfinity router and added a port fwd with the same ip address and port, I have refreshed the port fwd in the app several times and then changed the info in Xfinity. I can do a live view and arm/disarm the cameras but still can’t retrieve the local recordings. 

[ShayneS]

@Dbrassfield 

Thanks, I will have someone take a look at this info.

[Dbrassfield]

Thanks!!!

[StephenB]

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@Dbrassfield wrote:

 

 I logged into the Xfinity router and added a port fwd with the same ip address and port, I have refreshed the port fwd in the app several times and then changed the info in Xfinity. I can do a live view and arm/disarm the cameras but still can’t retrieve the local recordings. 

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Try browsing to https://canyouseeme.org/ on a PC that is connected to your home network, and see if port 18541 is actually open (e.g., the forwarding is working).

Also, double-check that the XFINITY is forwarding to 10.0.0.57.  Local IP addresses can change, so best practice is to reserve an IP address for the smarthub in your router.  (Most routers have this feature, but it has several different names.  If you can't find it, give us details on the router model).

[ShayneS]

@Dbrassfield 

Is your mobile device connected to the same Local wifi network? If it is, can you access the local storage recordings?

[Dbrassfield · Accepted solution]

Yes, that’s how I’ve been accessing them. But I tried earlier today while away from home and now it’s working, I can access the local recordings when not on my home WiFi. I did call Comcast and have them look at the port fwd in the modem and they said it was correct, maybe them resetting it on their end did it. Thanks again for the help Shayne!!!

[ShayneS]

@Dbrassfield Interesting, Thanks for letting know, glad it's working.