Arlo.com says I don't have a Secure subscription--been paying for one for a couple years!

[lesrat]

I had let my Arlo Spotlight camera go unused for a few months. I charged it up and connected it to my Wi-Fi today.
My checking account is currently being and has been debited for many months for an Arlo Secure plan--at first $1.99/month was debited, and now $4.99/month is being debited.
However, My Account/Dashboard says that I don't have an active subscription, which means that I am not allowed to use the Chat function to explore this Arlo money grab.
I have just one camera and would like to get active what I've been paying for to support my camera use and my Arlo account and data.
I cannot find contact information to get this straightened out.

Is there a direct contact method to humans at Arlo?

[JamesC]

lesrat,

The account associated with the email address you use for the community does not show a subscription plan associated with it. I will pass the details you've provided here along to the billing team and open a case. An agent will be reaching out to you with more information as soon as possible.

JamesC

[elratliff · Accepted solution]

Thank you, JamesC

The e-mail that I received from Arlo mentioned "alternate e-mail address". Therein lies the solution to my confusion (and aggitation)! A family member had switched the login e-mail months ago and didn't communicate the change to me. Problem fixed. 🙂

Again, thank you for your help. 🙂