Arlo Ultra - Secure subscription expired

[Candyfloss27]

My Arlo Secure subscription that came with the cameras has expired and I understand I should still be able to access the library. Every time I go to the library on the mobile app to view and download a pop up box appears and I can't access the library. The pop up box is to activate Arlo secure subscription but I don't want a subscription. Does anyone know how to get rid of this so I can access the library?

[Dannybear · Accepted solution]

The ultra and later model cameras needs a subscription to make recordings to Arlo’s cloud library.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

Read carefully about direct storage.

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recor...

[StephenB]

---

@Candyfloss27 wrote:

My Arlo Secure subscription that came with the cameras has expired and I understand I should still be able to access the library. 

---

Only if you've set up direct access to local storage.  Have you done that?

[Candyfloss27]

Not sure how to do that.

[StephenB]

---

@Candyfloss27 wrote:
Not sure how to do that.

---

Then it must not be enabled.

• https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recor...

Although many folks here do use it as an alternative to a subscription, it does have several limitations you should be aware of:

• Local recordings only available in the app (not the browser)
• Local recordings only available to the primary account (not "friend" accounts)
• No ability to make manual recordings or snapshots
• No thumbnails
• Remote access to local storage requires router settings changes that some find difficult (and which won't work on some situations - for example, with Starlink or T-mobile broadband).  

Also, you lose activity zones if you don't have a subscription for the Ultra.

[Candyfloss27]

Thank you

[Candyfloss27]

No not yet but looking into it. Thank you