Anyone having problem purchasing CVR plan? Unable to choose Arlo camera for CVR plan.

[tamyusze]

cannot choose anything inside the page

[StephenB]

What camera model?

Is it paired with a base?

Is it using AC power?

[Latentadora62]

Still not able to click the option to add it to my subscription. Chat is only for tier 2 members. And it's a chat Bot, so no help there. I have a new Essential XL spotlight cam.

[StephenB]

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@Latentadora62 wrote:
 I have a new Essential XL spotlight cam.

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Which per this link doesn't support CVR:  https://kb.arlo.com/1018425/What-is-continuous-video-recording-CVR-and-how-do-I-use-it

The only Essential on the camera list at the top of the article is the Essential Indoor.

[ChristieR]

I’m having this issue. I have the Pro 2 and the solar panel, since I read I need a constant power source to support CVR. I’m given no options for what CVR package I would like and it doesn’t give me the option to drag and drop my camera. I canceled my other arlo subscription thinking that was why the camera wouldn’t show up. No luck. I’ve tried the app, safari, chrome, on my phone and laptop. Would love to know how to upgrade to CVR since that’s why I bought the solar panel. My original plan would miss things because of the recording delay. Literally missed a hit and run.

[StephenB]

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@ChristieR wrote:
I have the Pro 2 and the solar panel, since I read I need a constant power source to support CVR. 

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The solar panel won't do.  It can trickle-charge the camera, but doesn't provide the power needed for CVR. You need to connect the camera to AC using the normal charger (outdoor rated if the camera is outside).

FWIW, a solar panel isn't a constant power source.