Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

[Ronnier12]

I've paid multiple times for a subscription.  And diffrent subscription at that... and it's taken my money off my card 3 times now but I get a master plan error. Still no service added to my

[BrookeN · Accepted solution]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[alexeionna0109]

Hello I have purchased a Arlo plan today it took the money from my account twice. But I still have no plan and it advised I had no master plan.

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Bethprud]

The same thing happened to me. Could you please help? 

[Retired_Member]

I am experiencing that exact problem now they have hit my bank account 3 times in the last week,and pulled from my account yet I can't add any of my cameras to the Arlo secure Plus,I also keep reaching out for support and it tells me I'm not eligible for phone customer service support,I have been with Arlo for the past 3 years and yet I am brushed off to the side like a common animal,it's obvious Arlo doesn't care about being legit, professional and upstanding about their customers the ones that keep them cashing a paycheck,but they only care about the almighty $$$$$. It's sad how do I get my money back for paid services that can't be attached to my cameras so I desire cancelling of services and my refund,or I will have my bank forcefully take my monies back!!!!!!

[BrookeN]

I have reached out to support and created a case. They will be reaching out to you as soon as possible. 

[Clbutler2002]

I have paid for this Subscription for at least five months.  The service that has not registered to my account, but money is being taken out. I do not have the Arlo subscription I paid  for the last 5 months.  How do you stop this subscription and get credit for the ones you paid for and have not received?

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[LynnSchemmel]

I too am experiencing this problem   We have two accounts, each are being charged on my credit card for an Arlo Secure Plan, but when I go into my accounts it does not show that the service is activated.  Please help.

[BrookeN]

I have reached out to support regarding the the concerns you have mentioned here. Support will be reaching out to you as soon as possible. 

[MatthewC]

I have also attempted to subscribe to the Arlo Secure plan for four times today, despite my card being charged each and every time, I only received the same error message of "Master plan not assigned on the account. Unable to assign supplemental plan". I was unable to contact the live agent because I am not a current subscriber, it would be greatly appreciated if I could get a refund. 

[BrookeN]

I have reached out to support and created a ticket regarding the master plan error as well as the charges. Support will be reaching out to you as soon as possible. 

[Jess929292]

Same thing has happened to me,  take 3x money & still getting the same error message. No support.

[BrookeN]

I have reached out to support regarding the subscription on the account, they will reach out to you as soon as possible. 

[WHoogeveen]

Same issue here. Paid for

the subscription but shows no plan in my account and am not able to look back at previous recordings. 

[BrookeN]

I have reached out to support regarding not having the subscription on the account, support will be reaching out to you as soon as possible.