Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2023-11-03 07:37 AM
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Fred7777
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‎2023-11-03 07:37 AM

I have cancelled my account and subscription twice following the instruction provided.  Once in mid September when I moved to a new house and left the equipment for the new owners.  I was then billed again on my AutoPay on 1 Oct.  I complained and again cancelled everything including deleting my account.  I was again billed on 1 Nov. 

 

I both cases I opened a dispute with my financial institution.  They have refunded the charge and this last time sent a notification to Arlo to stop billing me for a subscription I cancelled in September.

 

Please note I created this account just to ask about why I am still being billed and what has to be done to stop it since I completely deleted my old account.

 

Please respond and I will provide any additional information such as the old account email.

 

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BrookeN
Arlo Moderator
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‎2023-11-06 07:42 AM

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

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