Arlo Secure Home Plus Unlnimited error=> feederror:Savant server unreachable

[ArloWatcher]

Very often when using different areas of Home Plus Unlimited, I'll get different error messages referencing Savant server problems. What's up?

[BrookeN]

Is this within the app or on a internet browser? 

[ArloWatcher]

internet browser

[BrookeN]

Do you see the same error on multiple browsers? have you tried to delete the cache and cookies to see if that helps?

[ArloWatcher]

Tested in Chrome and Edge today. Don't get the error everytime, but I did see it in both today. The error can change slightly, but all reference "savant" some way. Attached is a sample in Edge from today.

Just wondering if Arlo uses AWS? Problem seems to have started around the time Amazon Web Services went down a couple of days ago. 

Also started seeing the "Person Recognition isn’t supported in your location" today, but it does in the past and sometimes today.

[BrookeN]

Let me check with our development team. I have not seen that error as of yet. I will reach back out to you soon. 

[BrookeN]

I have the let the development team know of the behavior you are seeing. They will be looking into it, I will update you as soon as possible. 

[ArloWatcher · Accepted solution]

@BrookeN 
Just a heads up that I am no longer seeing this problem.

[BrookeN]

@ArloWatcher thank you for the update on this. If you see the error again please let me know.