Arlo Secure App

[Mjbutler51]

The worse upgrade of an app I have ever experienced. We have had multiple arlo cameras for over four years at two locations. At one location are the Essential Series wifi model, and at the other are the Pro Series with a base unit. We have had very few problems with Arlo cameras and have recommended them to many people including my kids and my place of business. Now, with the changes to the app I wish I would have never done that and we are seriously considering looking for a new system. If by chance one of your customer service gurus gets this rather than some Ai Bot, you would be wise to actually read the reviews coming in since the last major change to the app. The app upgrade is a complete disaster. I won't bore you with all of the particulars because they have been addressed multiple times in the review section with countless 1 star reviews. What I will tell you is that if someone on the development team doesn't swallow their pride soon and admit that they broke what did not need fixing in the latest update, Arlo will begin losing customers at an unprecedented rate. We have already begun to look at new systems. Not because of the quality of the product but simply because if the miserable failure of the new app and a seemed unwillingness to correct correctable issues. It is sad when a company with quality products has a development team that believes they know better than their own customers what those customers need and, based on the countless 1 star reviews I have read, are unwilling to provide the customer support necessary to keep their existing customers happy. Do better Arlo, do better!

[BrookeN]

We do appreciate the feedback regarding the new app. We here at Arlo are taking all feedback and sending it to our development team to look into. 

[vpasq]

Wow, my feelings precisely!!!!!  I have been an Arlo user since its inception, graduation from Arlo Pro’s 2,3,4 and now 5s.  I currently have 5 Pro4’s, 1Pro3Floodlight and 2 pro5s cameras in operation.  The last two (5s) were added this past week and that’s when all went to hell in a hand basket.  First, it forced me to upgrade to the new secure app. (Big mistake). Since doing so I have had nothing but troubles (never experienced with the prior app at all).  Camera’s intermittently dropping off the grid, labels disappearing off widgets intermittently, and today the last straw, because I installed two new cameras, forcing me to either buy a subscription or suffer an ad plan!  Get this, I AM ON AN ANNUAL SUBSCRIPTION PLAN THAT JUST RENEWED 0CT 18TH (and the new increased rate, but no complaint as I was previously an extremely happy subscriber).  I spent over an hour on the phone with support (agent very helpful), and at least got the annoying ads on every screen turned off, but the label issue remains.  Today I have only had camera drops once, but in the past, this just never happened to me.  I guess I am a believer in “if it ain’t broke, don’t fix it!”  My experience with the new Arlo app proves that to be true.  I don’t even like any of the features, and have a real problem seeing where it brought me anything  beneficial or improved over the former app.  I only wish we could go back, but obviously, since it is no longer available, I am hostage to either hoping all gets improved or having to go elsewhere, but let me say, I have held my Arlo experience over many, many years to be flawless (except one go around with he door camera when it first came out that was fixed in a later version).  That’s why I kept expanding my system and upgrading to newer products.  BTW, I find the 5s incredible!!!!!!!!  So I sit in hope Arlo will dive into the new app and fix the glitches so we can continue to say its the best of the best as I so - except for now not the app!!!!!!

[vpasq]

It just gets worse every day with no fixes in sight!!!!!!!  All camera labels have completely disappeared on my widgets in Dashboard and on every camera in the Devices screen.  Additionally, not always, but intermittently the notification (number of events) that is red on the app showing an alert does NOT go away after viewing the feed.  I have had this issue for the past few days.  Even logging out and back in doesn’t seem to cure the problem.  This new app is nothing more than annoying.  Sure wish we could go back to the former app!!!!!  Sadly, I see no response from Arlo which is very concerning. Fingers crossed they are working to fix the issues instead of replying to posts!  We shall see!!!!!!!!!!