Arlo Motion Notifications No Longer Receiving

[KLight]

I have outdoor Pro 2 cameras that suddenly stopped sending motion notifications and recording on August 1st. Beforehand they worked fine and would save recordings for 7 days. I followed the advice in the Arlo article and nothing helped. I don’t have a subscription plan so I can’t get any agent support.

I understood that the cameras will still work and send motion notifications even without a subscription. I can log in to see live camera footage, but without motion notifications then what’s the point of having them. I’m looking for some advice on why my camera function suddenly changed, and whether my only option now is to pay for a subscription. Thanks. 

[StephenB · Accepted solution]

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@KLight wrote:

I’m looking for some advice on why my camera function suddenly changed, and whether my only option now is to pay for a subscription. Thanks. 

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There have been some issues in the Arlo Cloud. The mods - @JamesC , @BrookeN , @ShayneS - can do a back-end resync that will resolve the problem.

If you don't want to wait,  try removing a camera from the account and then adding back.  That should resolve the problem.  The risk is that re-adding the camera is sometimes challenging.

[ShayneS]

Hi @KLight 

Was this resolved for you? 

[KLight]

Yes, the suggestion worked. Thanks!