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App says No Plan but I was just billed successfully

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  • ‎2026-03-25 06:31 PM
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Throttle
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‎2026-03-25 06:31 PM

So I was billed on March 23, 2026, invoice marked paid March 24, and now my account says I have no plan when I have receipts. I’ve been paying for “Plus” and I noticed in the US it’s changed to Secure?! Not sure, but anyone else having this problem or can someone from Arlo contact me from Arlo directly?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2026-03-27 12:55 PM

I have escalated your case & someone from support will be reaching out to you as soon as possible. 

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