App glitches…device tab, cameras show up fine but then one by one switch to offline. I know they ar.

[Retired_Member]

App glitches on devices tab. Cameras show up as normal then one by one go to “appears offline” screen. I know they’re working properly and if I catch it before it turns, I can live stream. 

[StephenB]

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@Retired_Member wrote:

App glitches on devices tab. Cameras show up as normal then one by one go to “appears offline” screen. I know they’re working properly and if I catch it before it turns, I can live stream. 

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What camera models?

Are they connected via a hub?  Or are they connected to your home wifi?

Is this also happening on a PC (my.arlo.com)?

[Retired_Member]

I have a few different camera models. Newer ones are essential floodlights. Older ones as well   They’re connected to a home base station via Wi-Fi. This is happening on my iPhone app as well as ipad app. Do not have a pc or laptop 

[StephenB]

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@Retired_Member wrote:

I have a few different camera models. Newer ones are essential floodlights. 

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The only floodlight camera is the pro 3 floodlight.  I am thinking you must mean the essential spotlight (VMC2030).

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@Retired_Member wrote:

 They’re connected to a home base station via Wi-Fi. 

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Does power-cycling the base station bring them back on line?

[Retired_Member]

No, they are actually online. It’s only on the app when I go to the device page and try and live stream that they switch to it saying offline 

[StephenB]

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@Retired_Member wrote:

No, they are actually online. It’s only on the app when I go to the device page and try and live stream that they switch to it saying offline 

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And what do you do after that happens???

[Retired_Member]

Once they switch to appears to be offline, they stay that was on the device page. Even though they say that, they continue to work. If I hard close the app and open it again, I can see the cameras on my device page again for a few seconds then they all switch to appear to be offline. 

[StephenB]

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@Retired_Member wrote:

Once they switch to appears to be offline, they stay that was on the device page. 

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What is the LED status on the base station when the cameras shift to "offline"?

• https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

[Retired_Member]

All green 

[StephenB]

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@Retired_Member wrote:

All green 

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Ok.  When they go offline, have you tried shifting to your other device (iPhone to iPad for instance), and see if the other device also shows the offline status?